Refund policy

At Earth & Earthy™, we take immense pride in delivering premium-quality cold-pressed oils, traditionally crafted ghee, and wholesome pantry essentials. Every product is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Due to the nature of food products, we maintain a limited return policy focused on product quality and customer satisfaction.

1. Returns Eligibility

As our products are consumable food items, we do not accept returns for:

  • Change of mind after purchase
  • Personal taste preferences
  • Incorrect product selection by the customer
  • Opened or partially consumed products
  • Products returned without original packaging

However, we will gladly assist if you receive:

  • A damaged product
  • A leaking product
  • An incorrect product
  • A product that is defective upon delivery

2. Reporting an Issue

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To help us investigate and resolve the issue promptly, please provide:

  • Order number
  • Clear photographs of the product
  • Images of the outer packaging
  • A brief description of the issue

Claims made after 48 hours of delivery may not be eligible for replacement or refund.

3. Replacement Policy

Upon verification of the issue, Earth & Earthy™ may offer:

  • A replacement of the affected product, or
  • Store credit, or
  • A refund, depending on product availability and the nature of the issue.

Replacement requests are reviewed on a case-by-case basis to ensure fairness and quality assurance.

4. Refund Policy

Approved refunds will be processed to the original payment method used during purchase.

Refund timelines:

  • Refund initiation: Within 3–5 business days after approval
  • Credit reflection:
    • UPI/Wallets: 2–5 business days
    • Debit/Credit Cards: 5–10 business days
    • Net Banking: 3–7 business days

Please note that processing times may vary depending on your bank or payment provider.

5. Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Product dissatisfaction based on personal preference
  • Incorrect shipping information provided by the customer
  • Delivery failures due to customer unavailability
  • Minor variations in color, aroma, texture, or appearance that naturally occur in traditionally produced food products
  • Requests made beyond the specified reporting period

6. Order Cancellation

Before Dispatch

Orders may be cancelled before they are shipped. If payment has already been made, a full refund will be processed.

After Dispatch

Once an order has been dispatched, cancellation requests cannot be accommodated.

7. Quality Commitment

At Earth & Earthy™, we believe purity begins with transparency. Our products are crafted using traditional methods, free from unnecessary processing, and packed with utmost care. While natural products may exhibit slight seasonal variations, these are signs of authenticity and not defects.

8. Contact Us

For any return, replacement, or refund-related assistance, please contact us:

Earth & Earthy™ Customer Support
📧 Info@earthnearthy.com
🌐 www.earthnearthy.com

Our Promise

When you choose Earth & Earthy™, you're choosing honest food, traditional wisdom, and uncompromising quality. If something isn't right with your order, we're committed to making it right—fairly, transparently, and with care.